Troubleshooting Conversion Tracking

Problems with Integration

Did you enter your App Tracking ID correctly?

One frequent error made during integration is correctly entering the App Tracking ID. While many know to get the number itself correct, the syntax is very important.

Integration Type Syntax for App Tracking ID 12345
Android SDK “12345”
iOS SDK “12345”
Android App Tracking SDK “12345”
iOS App Tracking SDK “12345”
Mobile Web 12345

Where do I add the function?

One frequent error made during integration is placing the conversion event in the incorrect location within your app. We list where the conversion method should be placed in the table below.

Integration Type Proper Location to Add Code
Android SDK Activity onCreate method
iOS SDK didFinishLaunchingWithOptions: method
Android App Tracking SDK Activity onCreate method
iOS App Tracking SDK didFinishLaunchingWithOptions: method

I am using a mediator and it doesn’t work.

To narrow down what the issue might be, ensure that you have properly integrated with the mediator and confirmed with them that the version of the Millennial Media SDK you are using is compatible with their SDK. We work closely with mediators to ensure they have access to the latest Millennial Media SDK and can build against APIs and features that will generate the most revenue, such as our video ad products.

My app crashed.

If you are trying to do some advanced ad display and having trouble, contact your Account Manager or contact us to reach a trained support professional and we will work with you to find a solution. To best troubleshoot, please provide us with a crash log or stack trace.

I am not getting any ads.

Make sure your APID is correct, that you are connected to the internet and that ad calls are being made. You can confirm requests are being made by viewing device logs or viewing activity through a proxy such as Charles or Wireshark. If you do not get ads, let us know and we will help you troubleshoot.

I am getting the wrong ad size.

Make sure you are set up to request the correct ad size that you want.

Troubleshooting Problems with Supported Third Parties

Finding any discrepancies between the metrics that supported third parties tell you and what we tell you?

It is normal for there to be a discrepancy between mMedia and third-party reporting. This sometimes occurs because mMedia counts a click when the user clicks on the banner, and many third parties will not count clicks until your destination or landing page loads. There may be user drop-off between these two events, especially if redirects are being used.

Please contact your Account Manager or contact us and notify our trained support professionals. We will coordinate directly with the supported third party to address any discrepancies.